Terms of Service

Last updated: 23/03/2026

Please read these Terms of Service carefully before using Roda.

These Terms of Service (“Terms”) govern your access to and use of the Roda website, mobile application, and related services (together, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1 - About Roda

Roda is a peer-to-peer marketplace for secondhand and vintage fashion. The Service allows users to list, browse, buy, sell, and communicate regarding items offered by other users.

Roda operates solely as a marketplace platform. Unless expressly stated otherwise, Roda is not the buyer or seller of any item listed on the Service and is not a party to any sales contract concluded between users.

Roda does not take ownership, possession, or legal title of any items at any stage.

References to “Roda,” “we,” “us,” or “our” mean the operator of the Service under the Roda name.

2 - Eligibility

You must be at least 18 years old to use the Service.

By using the Service, you confirm that:

  • you have the legal capacity to enter into binding agreements
  • the information you provide is accurate and up to date
  • you will comply with these Terms and applicable law

3 - Nature of the Platform

Roda is a peer-to-peer platform connecting private users.

Roda does not:

  • take ownership of listed items
  • store, hold, or physically inspect items unless expressly stated otherwise
  • act as agent, broker, insurer, or representative of any buyer or seller
  • guarantee the quality, legality, authenticity, safety, or condition of any item

All transactions are concluded directly between the buyer and the seller.

Users are solely responsible for:

  • their listings
  • their purchases
  • their communications
  • their conduct on the Service

4 - User Accounts

To use certain features of the Service, you must create an account.

You are responsible for:

  • maintaining the confidentiality of your login credentials
  • all activity carried out through your account
  • ensuring your account information remains accurate

We may suspend, restrict, or terminate accounts where we reasonably believe a user has:

  • breached these Terms
  • acted fraudulently
  • misused the Service
  • created risk for other users or for Roda

We may take such action without prior notice where necessary.

You may delete your account through the Service where that functionality is available.

5 - User Information and Verification

You may be required to provide information including:

  • name
  • email address
  • phone number
  • payment details
  • shipping information
  • identity verification documents

You are solely responsible for ensuring that all information submitted is accurate, complete, and up to date.

Where required, Roda or its third-party providers (including Stripe) may request identity verification before:

  • enabling certain features
  • releasing funds
  • processing payments

Failure to complete verification may result in restricted functionality or withheld payouts.

6 - Listings and Seller Responsibilities

Sellers are solely responsible for their listings, including:

  • photographs
  • descriptions
  • pricing
  • category and size selection
  • disclosures of wear, defects, or alterations
  • confirming they have the legal right to sell the item

By listing an item, the seller represents and warrants that:

  • the item exists and is in their possession or control
  • the item may be legally sold
  • the listing accurately describes the item in all material respects
  • the listing does not infringe third-party rights

Roda may review, remove, reject, or restrict listings at its discretion, including where listings are:

  • misleading
  • inappropriate
  • unlawful
  • inconsistent with platform standards

Listings may be reviewed before publication to maintain platform quality. This does not constitute authentication or guarantee.

7 - Prohibited Items and Conduct

You may not use the Service to list, sell, or promote:

  • illegal items
  • counterfeit items
  • stolen goods
  • unsafe or hazardous items
  • items infringing intellectual property
  • misleading or fraudulent content

You may not:

  • harass, threaten, or abuse other users
  • manipulate listings, prices, or offers
  • impersonate another person
  • submit false claims or disputes
  • attempt to circumvent platform rules or protections
  • use the Service for unlawful or fraudulent purposes

8 - Reporting, Blocking, and Moderation

Users may:

  • report listings
  • report users
  • block other users

Roda may investigate reports and take any action deemed appropriate, including:

  • removing listings
  • restricting accounts
  • suspending or permanently banning users

Roda may take such actions without prior notice where necessary to protect users or the integrity of the platform.

9 - Payments and Transactions

Payments on the Service are processed through Stripe, an independent third-party payment service provider.

Roda may facilitate secure payment handling, including holding funds until a transaction is completed.

To receive payouts, sellers may be required to complete identity verification through Stripe.

Roda does not control Stripe’s services, verification processes, or payout timelines and is not responsible for delays or failures caused by Stripe.

In certain circumstances where funds cannot be legally or technically released to a seller, Roda may issue a refund to the buyer.

10 - Shipping and Delivery

Sellers are responsible for shipping items to buyers.

The seller remains fully responsible for the item until it is successfully delivered to the buyer.

Roda is not responsible for:

  • shipping delays
  • lost or damaged parcels
  • courier service failures

Buyers are responsible for providing accurate delivery information.

11 - Returns, Refunds, and Disputes

11.1 - General Policy

As transactions occur between private individuals, there is no automatic right of return for change of mind.

11.2 - Valid Disputes

Buyers may raise disputes only for valid reasons, including:

  • non-delivery
  • damage
  • items significantly not as described

11.3 - Timeframe

Disputes must be raised within a reasonable timeframe after delivery.

11.4 - Resolution

Roda may review disputes and determine outcomes based on available evidence.

Roda may facilitate refunds or resolutions where appropriate but is not obligated to intervene in every case.

12 - Abuse, Fraud, and Platform Protection

Roda reserves the right to:

  • investigate suspicious activity
  • reject abusive or fraudulent claims
  • suspend or permanently ban users

In exceptional cases involving fraud, platform error, or system failure, Roda may issue refunds at its discretion. Such refunds do not constitute an admission of liability.

13 - Limitation of Liability

To the maximum extent permitted by law, Roda is not liable for:

  • user conduct
  • disputes between users
  • delivery issues
  • loss or damage arising from transactions

Users acknowledge that transactions are conducted at their own risk.

14 - Intellectual Property

The Service and its original content are the property of Roda.

You may not use our branding, content, or materials without prior permission.

15 - Governing Law

These Terms are governed by the laws of the Republic of Cyprus.

16 - Changes to Terms

We may update these Terms at any time.

Continued use of the Service after changes means you accept the updated Terms.